Frequently Asked Questions (FAQ)

Do we have a physical Store ? Where are we located ? 

Not yet, but we accept to meet you in Miami, Fl. We are based in Aventura, Florida.

How can I make sure I am buying the right size?

Under each listing, there is a sizing guide for the item. If you have any more questions, please feel free to contact us, we are here to Help :) 

Can I make changes to an order I already placed?

Of course, as long as the order was not already mailed.

Can I exchange this clothing for another size?

Of course, yes, depending on availabilities.

Can I cancel my order ? 

If you message us before your order is shipped, we can cancel your order.

How long is the processing time ? 

Our processing time is 1 day. All our inventory is ready to be shipped. We want you to receive your item as quick as possible !

How long is the shipping in the United States ? 

All our packages are sent with USPS. The usually shipping time is 3-5 business days. Due to the Coronavirus, delays can happen. If you prefer a different company, please send a message.

Do we accept Return ?

We do accept return under different conditions : 

• Purchased within 30 days,
• Still in original packaging and unworn

I have a question that is not anwer here, how can I contact you?

Feel free to send us an email at : jadesclosets@gmail.com